Terms and Conditions

Introduction
These Terms and Conditions ("Terms") govern all bookings and services provided by Silver Taxi ("the Company", "we", "us", "our"). By making a booking, riding in our vehicles, or using our website or communication channels, you agree to these Terms.

Company Details

• Trading Name: Silver Taxi
• Phone: 1300 585 588
• Email: info@silvertaxibooking.com
• Service Area: Melbourne and surrounding regions, subject to driver and vehicle availability.

Definitions

• "Passenger", "you", "your" means the person making a booking or travelling in a booked vehicle.
• "Booking" means a request for transport accepted by us.
• "Fare" means the amount payable for the trip, including tolls, fees, waiting time, extras, and taxes where applicable.

Making a Booking

• Bookings can be made via phone or email. Provide accurate pickup time, location, destination, passenger count, and special requirements (e.g., baby seats, extra luggage).
• Quotes are estimates based on information supplied. Final Fare may vary due to route changes, traffic, waiting time, tolls, or additional requests.
• We may decline or cancel a booking at our reasonable discretion (e.g., safety concerns, unavailable vehicles).

Airport & Time-Critical Trips

• Allow adequate time for pickup, traffic, parking, and airport security. We are not responsible for missed flights due to factors beyond our control.
• Airport pickups may include parking and waiting fees where applicable.

Fares, Tolls & Extras

• Fares may be metered or fixed-price (if quoted). Any tolls, airport fees, parking, and surcharges are added to the Fare.
• Extra charges may apply for late-night or public holiday travel, additional stops, cleaning (e.g., spillage), and excessive luggage handling.
• Tips are optional and at the passenger’s discretion.

Waiting Time & No-Show

• A complimentary grace period may apply at pickup; after that, waiting time is chargeable per minute.
• No-show is deemed if the passenger is unreachable and not present after the grace period at the pickup point. No-show fees up to the full Fare may apply.

Cancellations & Changes

• You may cancel or change a booking by phone or email.
• Free cancellation windows vary by service type and pickup distance; outside the window, a cancellation fee up to the quoted Fare may apply.
• For immediate/ASAP bookings, cancellations may incur full Fare once a driver is dispatched.

Payment

• We accept common payment methods as advised at the time of booking or by the driver.
• Where applicable, card surcharges and government-mandated fees may apply.
• Accounts (if approved) must be paid by the due date on the invoice; late fees may apply.

Passenger Conduct & Safety

• Seat belts must be worn at all times where fitted. Child restraints must be requested in advance; availability is not guaranteed without prior notice.
• No smoking, vaping, or illegal substances in vehicles. Alcohol consumption may be refused at the driver’s discretion.
• Drivers may refuse service for safety reasons, disorderly conduct, suspected damage risk, or breach of law.

Luggage & Personal Items

• Bring luggage that can be safely carried in the chosen vehicle. Oversized or excessive luggage must be disclosed at booking.
• You are responsible for your belongings. We are not liable for loss or damage to personal items unless required by law.

Pets & Assistance Animals

• Assistance animals are carried in compliance with applicable laws.
• Pets may be accepted at our discretion and must be contained appropriately. Cleaning fees may apply.

Delays & Service Interruptions

• We aim to be punctual but cannot guarantee arrival times due to traffic, weather, road closures, accidents, vehicle issues, or events beyond our control.
• In case of a breakdown or delay, we will use reasonable efforts to provide an alternative vehicle or solution.

Liability

• To the maximum extent permitted by law, our liability for losses arising from the service is limited to the amount of the Fare paid for the affected booking.
• We are not liable for indirect or consequential loss (e.g., missed flights, meetings, or business opportunities) caused by delays or events outside our reasonable control.

Lost Property

• Report lost items by phone or email with trip details. If found, collection or delivery can be arranged; delivery charges may apply.

Privacy

• We collect and use personal information to manage bookings, provide services, improve safety, and meet legal obligations.
• By booking, you consent to us contacting you about your trip and service updates. You may opt out of marketing communications at any time.

Website & Content Use

• Website content is for general information only and may change without notice.
• Unauthorised use, data scraping, or interference with the website is prohibited.
• All intellectual property in our brand, text, graphics, and materials remains with Silver Taxi.

Fraud & Misuse

• We may suspend or refuse services in cases of suspected fraud, payment issues, abuse, or breaches of these Terms.

Complaints & Dispute Resolution

• If you have a concern, contact us via email with booking details. We will investigate and respond within a reasonable timeframe.
• Nothing in these Terms limits your rights under applicable consumer laws.

Governing Law
These Terms are governed by the laws of the State of Victoria, Australia. You agree to the jurisdiction of Victorian courts.

Amendments

• We may update these Terms from time to time. The latest version applies to new and existing bookings where legally permitted.
• Continued use of our services after changes constitutes acceptance of the updated Terms.

Contact
Silver Taxi
Phone: 1300 585 588
Email: admin@silvertaxibooking.com